Warranty and Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at support@lyra-outlet.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any return-related questions at support@lyra-outlet.com.
Damages and Issues
Please inspect your order immediately upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and find an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as cosmetics).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return has been approved, place a separate order for the new item.
14-Day Right of Withdrawal
Notwithstanding the above provisions, you have the right to cancel or return your order within 14 days without providing a reason, provided that the goods are delivered to Australia or New Zealand.
As described above, the item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Return shipping costs are the responsibility of the customer.
Approved refunds will be processed within 5–10 business days after receiving and inspecting the returned item.
If more than 15 business days have passed since your return was approved, please contact us at support@lyra-outlet.com.
Contact Information
Store Name: Lyra Outlet
Company name: IV YO TRADE LTD
Company number: 13054864
Company address: 14 Berkeley Gardens, London, England, N21 2BA
Contact Form:
Email: support@lyra-outlet.com
We aim to respond to all inquiries within 24 hours.
Business Hours:
Monday to Friday: 09:00–17:00
Saturday and Sunday: 10:00–14:00