Delivery and Shipping

At Lyra Outlet, we take pride in offering our customers throughout Australia and New Zealand reliable and efficient delivery services. Read on to learn everything you need to know about shipping your favorite products.

1. General Shipping Information

We currently deliver throughout Australia and New Zealand.

Shipping options, shipping costs, and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or special promotions, processing times may be slightly longer. We will inform you of any potential delays.

3. Shipping Costs

Free Shipping – We offer free shipping on all orders, with no minimum order value.

4. Estimated Delivery Times

Once your order has been processed, you can expect the following delivery times:

  • Processing Time: 2–3 business days (Monday to Friday)

  • Transit Time: 6–10 business days (Monday to Friday)

  • Total Delivery Time: 8–13 business days (Monday to Friday)

  • Time Zone: Australian Eastern Standard Time (AEST) – Sydney (GMT+10)

Please note: The delivery times provided are estimates and may be affected by delays from the shipping carrier or extreme weather conditions.

5. Shipping Restrictions

We currently do not deliver to P.O. Box addresses, military addresses (APO/FPO/DPO), or locations where delivery services are unavailable or restricted by the shipping carrier or applicable laws and regulations.

Certain products may also be subject to shipping restrictions due to local import regulations, transportation requirements, or the shipping carrier's policies in the destination country.

If we are unable to deliver your order due to shipping restrictions, we will inform you as soon as possible and offer a refund where applicable.

6. Failed Deliveries or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undeliverable packages, your order may be returned to us. In such cases, we will contact you to arrange redelivery, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately through our Contact Form or by email at support@lyra-outlet.com.

We will investigate the issue together with the shipping carrier and work to find a solution as quickly as possible.

8. Updates to Our Shipping Policy

We reserve the right to update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

(Last updated: May 13, 2026)

9. Contact Information

Store Name: Lyra Outlet
Company Name: IV YO CARPENTRY LTD
Company Number: 13054864 
Business Address: 14 Berkeley Gardens, London, England, N21 2BA
Email: support@lyra-outlet.com

We aim to respond to all inquiries within 24 hours.

Business Hours:

Monday to Friday: 09:00–17:00
Saturday and Sunday: 10:00–14:00